On this page
1.Data we store
We store the following data about you. This table is the complete list.
| Data | Why we store it | How long we keep it |
|---|---|---|
| Email address | To sign you in, reset your password, and send notices about the service. | Until you delete your account. |
| Hashed password | To verify your sign-in. We do not store the password itself and cannot read it. | Until you delete your account. |
| Subscription status and transaction reference | To activate your plan, handle renewals, and resolve payment disputes. | 24 months after the transaction, even if you delete your account sooner. |
| Crash reports and basic usage analytics | To find out why the app crashed or failed to connect. | 90 days. |
Email address
Why we store it
To sign you in, reset your password, and send notices about the service.
How long we keep it
Until you delete your account.
Hashed password
Why we store it
To verify your sign-in. We do not store the password itself and cannot read it.
How long we keep it
Until you delete your account.
Subscription status and transaction reference
Why we store it
To activate your plan, handle renewals, and resolve payment disputes.
How long we keep it
24 months after the transaction, even if you delete your account sooner.
Crash reports and basic usage analytics
Why we store it
To find out why the app crashed or failed to connect.
How long we keep it
90 days.
Transaction references outlive account deletion. We keep them for 24 months because payment providers allow chargebacks and refund claims long after a purchase, and we need the record to answer one.
2.Data we do not store
We do not create logs of what you do through the VPN tunnel. The following are not recorded on our servers:
- Browsing history and the websites you open
- DNS queries
- Traffic destinations and connection metadata
- Your original IP address
This applies to the VPN traffic itself. It does not extend to the account and payment data listed in the table above, which we do store.
3.Our commitment on VPN data
We do not sell, use, or disclose to third parties any data arising from your use of the VPN service, for any purpose. We do not inspect, profile, or monetise your traffic, and we do not inject or modify content in it.
We will disclose account data only where we are legally required to. Because the logs described in the previous section are never created, we cannot produce them in response to any request.
4.Third parties that receive data
Running the service requires these providers. Each one receives only the data it needs for the purpose listed.
- Apple App Store. Processes in-app purchases and subscription billing on iOS.
- Google Play. Processes in-app purchases and subscription billing on Android.
- Firebase Crashlytics. Receives crash reports and basic usage analytics from the app.
Each of these providers is required to protect your data to a standard equal to or better than the one stated in this policy. We do not share your data with advertising networks or data brokers, and we do not sell it.
5.How we protect data
All traffic between your device and our tunnel endpoint is encrypted with AES-256. Passwords are stored as salted hashes. Account data sits on access-controlled infrastructure, reachable only by the systems that need it for authentication and billing.
No system is immune to breach. If a breach affects your account data, we will notify you by email at the address on the account.
6.Deleting your account
You can delete your account yourself at any time, either from the Account tab in the app or at platformnext.dev/#/utilities in a browser. Both take effect immediately and neither needs our approval. If you cannot sign in, email [email protected] from the address on the account and we will delete it within 14 working days.
Deletion removes your email address, your hashed password, and your subscription status. Transaction references are kept for the 24 months described above. Accounts with no sign-in for 90 days are deleted automatically on the same terms.
Deleting your account does not cancel a subscription bought through the App Store or Google Play. Cancel it in your store account first, otherwise billing continues.
7.Your rights
Whatever country you are in, you can ask us to do any of the following:
- Send you a copy of the account data we hold about you
- Delete your account and its data
- Stop sending you service notices that are not required for billing
- Withdraw consent for crash reporting and analytics
Email [email protected] from the address on the account. We reply within 14 working days. We do not charge for these requests and we will not restrict your service for making one.
8.Children
Platform Next is not directed at children under 13, and we do not knowingly create accounts for them. If you believe a child under 13 has an account, email [email protected] and we will delete it.
9.Where data is processed
Our VPN servers run in several countries so that you can choose a location. Account data may be processed in any country where we or the providers listed above operate. Wherever it is processed, the protections in this policy apply.
10.Changes to this policy
When we change this policy we update the effective date at the top of the page. If a change affects what we collect or who receives it, we email registered users before it takes effect.